Refund Policy
At Tavya Clothing, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.
REFUND ELIGIBILITY
Refunds are applicable only in the following cases:
* Product received is damaged or defective
* Wrong product received
* Requested exchange size is unavailable
* Order cancelled by Tavya Clothing
* Prepaid order not delivered due to operational issues
All refund requests must be raised within 48 hours of delivery along with proper proof, such as:
* Unboxing video
* Clear photographs of the product
* Order ID details
NON-REFUNDABLE CASES
Refunds will not be applicable in the following situations:
* Products that have been worn, washed, altered, or used
* Products with missing original tags or packaging
* Damage caused after delivery due to improper handling or use
* Change of mind, unless otherwise covered under our applicable return or exchange policy
REFUND PROCESS
Once the returned product is received and inspected by our quality team:
* Eligible refunds will be approved
* Customers will be notified regarding the refund status
Refunds will only be processed after successful quality verification.
REFUND TIMELINES
Prepaid Orders
Refunds for prepaid orders are processed within 1–2 working days after approval and will be credited to the original payment method.
Depending on the payment provider or bank, the amount may take additional time to reflect in the customer's account.
COD Orders
For Cash on Delivery orders, customers may be requested to securely share their bank account or UPI details for processing the refund.
COD refunds may take up to 15 working days after approval.
FAILED OR CANCELLED PAYMENTS
If an amount is debited but the order is not confirmed due to payment failure:
* The amount is usually auto-refunded by the bank or payment gateway within 24–72 hours.
* In some cases, depending on the bank or payment gateway, it may take up to 7 working days.
ORDER CANCELLATION REFUNDS
* Orders cancelled before dispatch may be eligible for a refund for prepaid orders.
* Once an order has been shipped, cancellation and refund may not be possible.
* Any applicable shipping, convenience, or processing charges may be non-refundable.
IMPORTANT NOTES
* Refund approval is subject to verification by Tavya Clothing.
* The company reserves the right to refuse a refund if the applicable policy conditions are not met.
* Shipping fees, COD fees, and convenience charges are generally non-refundable unless the issue or error is attributable to Tavya Clothing.
* Customers must provide accurate information and required proof when submitting a refund request.
CONTACT US
For refund-related queries, please contact:
Tavya Clothing
📞 +91-7289027407
📧 Email- support@tavyaclothing.co.in/tavya85@gmail.com