Return, Refund & Exchange Policy
At Tavya Clothing, customer satisfaction is important to us. As a company policy, we offer exchange, return, and refund only if the product is returned in fresh condition with the original tags and packaging intact.
Once a return or exchange request is submitted, our team will evaluate whether the order is eligible as per the policy mentioned below.
ELIGIBILITY FOR RETURN & EXCHANGE
Products eligible for return/exchange must be:
* Unused
* Unworn
* Unwashed
* Undamaged
* With original tags & labels intact
* Returned in original packaging
Products that do not meet these conditions will not be accepted.
EXCHANGE POLICY
* Exchange requests can be raised within 7 days from the date of delivery.
* Exchange is allowed only once per order.
* Size exchange is available subject to stock availability.
* Customers may request:
* A bigger size
* A smaller size
* Additional shipping charges may apply for exchanges.
If the requested size is unavailable, customers may be eligible for:
* Store credit, or
* Refund equivalent to the product value, as applicable.
RETURN & REFUND POLICY
Refunds/returns are applicable only after:
* The returned product reaches our warehouse.
* The product passes quality inspection by our team.
Approved refunds will be processed to the original payment method.
REFUND TIMELINES
Prepaid Orders
Refunds for prepaid orders are processed within 1–2 working days after the returned product is received and approved by our quality team.
Cash on Delivery (COD) Orders
Refunds for COD orders may take up to 7–10 days after the returned product is received and verified.
Customers are requested to kindly wait for the above timelines before raising refund-related concerns.
PARTIAL ORDER EXCHANGE
Customers can exchange individual eligible products from an order within the applicable exchange window.
SIZE ISSUE
If the garment does not fit:
* Customers may request a size exchange within 48 hours of delivery.
* Our team will try to arrange the requested size based on stock availability.
If the requested size is unavailable:
* A refund or store credit may be provided equivalent to the product value, as applicable.
EXCHANGE / RETURN NOT ACCEPTED IN THE FOLLOWING CASES
Exchange or return requests will not be accepted if:
* The product has been worn or washed.
* Tags or labels are missing.
* The customer dislikes the material, color, or design after delivery.
* Minor color variation occurs due to screen resolution, lighting, or photography.
Please Note
* Slight color differences of **10–12%** may occur depending on device screens and lighting conditions.
* Handmade and handcrafted products may have slight variations in finish or appearance.
* Such variations are not considered defects.
DAMAGED OR WRONG PRODUCT
If you receive:
* A damaged product
* A defective item
* A wrong product
Please contact us within 48 hours of delivery with:
* Order ID
* Clear unboxing photos/videos
After verification, our team will arrange a replacement, exchange, or other appropriate resolution.
RETURN PICKUP
Depending on serviceability and eligibility:
* Reverse pickup may be arranged by Tavya Clothing, or
* Customers may be requested to self-ship the product.
The product must be packed properly to avoid transit damage.
HOW TO RAISE A RETURN OR EXCHANGE REQUEST
For any return, refund, or exchange-related concerns, please contact:
Tavya Clothing Support Team
📞 +91-7289027407
📧 Email- support@tavyaclothing.co.in/tavya85@gmail.com